Privacy Policy

1. Introduction

Sivaiah Technologies Inc. (“Sivaiah,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, store, retain, and protect personal information when you access or use our websites, client portal, software, applications, hosting services, email setup services, support services, online forms, digital products, and related services.

This Privacy Policy applies to Sivaiah-operated websites and services, including:

• sivaiah.com;
• portal.sivaiah.com;
• Sivaiah client portals, accounts, applications, and support systems;
• services, software, applications, hosting, maintenance, email setup, and support provided by Sivaiah Technologies Inc.

This Privacy Policy does not replace the privacy policy of any client whose website, software, application, or business system we build, host, support, or maintain. Where we process personal information on behalf of a client, the client is generally responsible for its own privacy notices, consent practices, and legal compliance.

2. Applicable Privacy Laws

Sivaiah Technologies Inc. is based in Ontario, Canada. We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

Where other privacy laws apply to a particular service, client, user, location, or transaction, we will handle personal information in accordance with those applicable requirements.

3. Personal Information We Collect

We may collect personal information directly from you, automatically through your use of our services, from clients, or from third-party service providers.

The types of personal information we may collect include:

• name;
• business name;
• job title;
• email address;
• phone number;
• mailing address;
• billing address;
• account login information;
• username;
• password or authentication information;
• support request details;
• project information;
• communications with us;
• payment and billing information;
• transaction details;
• IP address;
• device information;
• browser information;
• usage data;
• analytics data;
• cookie and tracking information;
• form submissions;
• files, content, or data you provide to us;
• information contained in websites, software, applications, databases, CRM systems, booking systems, e-commerce systems, email systems, or other systems we build, host, maintain, or support.

We do not intentionally collect more personal information than we reasonably need for the purposes described in this Privacy Policy.

4. Information You Provide to Us

We may collect personal information when you:

• visit our website;
• create or use an account;
• use our client portal;
• request a quote;
• purchase services;
• complete a form;
• contact us by email, phone, chat, or support request;
• sign a proposal, Statement of Work, or agreement;
• make a payment;
• request technical support;
• provide website, software, hosting, email, or project information;
• provide access credentials, permissions, files, content, or business data;
• subscribe to communications;
• interact with our services.

5. Information Collected Automatically

When you use our websites, portal, applications, or digital services, we may automatically collect technical and usage information, such as:

• IP address;
• browser type;
• device type;
• operating system;
• referring pages;
• pages visited;
• links clicked;
• session activity;
• approximate location derived from IP address;
• access times;
• error logs;
• performance data;
• cookie identifiers;
• analytics and usage information.

We use this information to operate, secure, monitor, improve, and understand our services.

6. Payment Information

We may collect billing and payment-related information to process transactions, issue invoices, manage accounts, prevent fraud, and maintain business records.

Payments may be processed through third-party payment processors, financial institutions, electronic transfer systems, invoicing tools, or related service providers.

We do not intend to store full payment card numbers on our own systems unless expressly stated. Payment processing may be handled by third-party providers that process payment information according to their own terms and privacy practices.

7. Client Project Data

As part of providing services, we may receive, access, host, process, or support data belonging to our clients or their users, customers, employees, contractors, or business contacts.

Client project data may include:

• website form submissions;
• customer records;
• booking information;
• CRM records;
• e-commerce orders;
• account information;
• user data;
• email configuration information;
• database records;
• business documents;
• technical logs;
• application data;
• other information provided by the client or collected through client systems.

When we handle client project data, we generally do so as a service provider to the client and only for the purpose of providing services, support, hosting, maintenance, troubleshooting, security, backups, or other agreed services.

Clients are responsible for ensuring that they have the legal right to collect, use, disclose, and provide personal information to Sivaiah Technologies Inc. for the services.

8. How We Use Personal Information

We may use personal information to:

• provide our services;
• create and manage accounts;
• operate our websites, portal, software, applications, and support systems;
• respond to inquiries;
• prepare quotes, proposals, invoices, and Statements of Work;
• process payments;
• provide customer support;
• build, configure, host, maintain, or support websites, software, applications, email systems, databases, and integrations;
• troubleshoot technical issues;
• manage client projects;
• communicate about services, updates, billing, support, security, and administrative matters;
• personalize or improve user experience;
• analyze website and service usage;
• improve our services;
• develop new services or features;
• monitor security and prevent abuse;
• detect, prevent, or investigate fraud, spam, malware, unauthorized access, or illegal activity;
• enforce agreements, policies, and legal rights;
• comply with legal, regulatory, tax, accounting, and recordkeeping obligations.

9. Marketing Communications

We may use contact information to send service updates, educational content, offers, newsletters, promotions, or other commercial electronic messages where permitted by law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages, such as billing notices, account notices, security alerts, support responses, project communications, or legal updates.

10. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, local storage, analytics tools, advertising tools, session recording or behaviour analytics tools, and similar technologies.

These technologies may help us:

• operate our website and portal;
• remember preferences;
• improve security;
• analyze traffic and usage;
• understand how visitors use our services;
• measure performance;
• improve content and design;
• support advertising or remarketing;
• detect fraud, abuse, or technical issues.

Cookies may be set by us or by third-party service providers.

11. Types of Cookies We May Use

We may use the following types of cookies and tracking technologies:

Essential Cookies

These are needed for website operation, security, login, account access, fraud prevention, and basic functionality.

Analytics and Performance Cookies

These help us understand how visitors use our website, portal, and services so we can improve performance, design, content, and user experience.

Functionality Cookies

These remember preferences or settings to improve your experience.

Advertising and Marketing Cookies

These may be used to measure advertising, support remarketing, understand campaign performance, or show more relevant content or ads.

12. Managing Cookies

You can manage or disable cookies through your browser settings or device settings.

If you disable cookies, some parts of our website, portal, or services may not work properly.

Where required by law, we may provide additional cookie notices, consent tools, or preference settings.

13. When We Share Personal Information

We may share personal information with:

• hosting providers;
• cloud service providers;
• payment processors;
• banks and financial service providers;
• email and communication providers;
• analytics providers;
• advertising and marketing providers;
• customer support tools;
• project management tools;
• security providers;
• database providers;
• domain, DNS, and infrastructure providers;
• software vendors;
• contractors, subcontractors, and consultants;
• professional advisers, such as lawyers, accountants, and insurers;
• law enforcement, regulators, courts, or government authorities where required or permitted by law;
• buyers, successors, or parties involved in a business transaction such as a merger, financing, reorganization, or sale of assets.

We do not sell personal information in the ordinary sense of exchanging it for money.

14. Third-Party Service Providers

We use third-party service providers to help us operate, secure, deliver, improve, and support our services.

These providers may process personal information on our behalf or as otherwise required to provide their services.

We take reasonable steps to use service providers that are expected to protect personal information appropriately. However, third-party services may be subject to their own terms, policies, security practices, data locations, and legal obligations.

15. International Transfers and Storage

Personal information may be stored, processed, or accessed in Canada, the United States, or other countries where we or our service providers operate.

Privacy laws in other jurisdictions may differ from Canadian privacy laws. Personal information stored or processed outside Canada may be accessible to courts, law enforcement, regulators, or government authorities in those jurisdictions.

Where personal information is transferred to third-party service providers for processing, we remain responsible for using appropriate contractual or other measures to protect it, as required by applicable law.

16. Security Safeguards

We use reasonable physical, technical, and administrative safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These safeguards may include, where appropriate:

• access controls;
• password protection;
• encryption in transit;
• secure hosting environments;
• role-based permissions;
• logging and monitoring;
• backups;
• confidentiality obligations;
• security updates;
• reasonable vendor review;
• internal security practices.

No method of transmission, storage, hosting, or electronic communication is completely secure. We cannot guarantee absolute security.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide services;
• manage accounts;
• complete projects;
• provide support;
• maintain business records;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes;
• enforce agreements;
• prevent fraud, abuse, or security issues.

When personal information is no longer reasonably required, we may delete, anonymize, archive, or securely dispose of it, subject to legal, contractual, technical, and backup limitations.

18. Your Choices and Rights

Depending on applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• withdraw consent, where processing is based on consent;
• request deletion of certain personal information, subject to legal or contractual limits;
• ask questions about our privacy practices;
• make a privacy complaint.

To make a privacy request, contact us using the details below.

We may need to verify your identity before responding to a request. Some requests may be limited by legal obligations, contractual obligations, security requirements, recordkeeping requirements, or the rights of others.

19. Withdrawing Consent

Where we rely on consent to collect, use, or disclose personal information, you may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services.

20. Children’s Privacy

Our services are not intended for children.

We do not knowingly collect personal information from children without appropriate authority, consent, or legal basis.

If you believe a child has provided personal information to us without appropriate authority, please contact us so we can review and take appropriate steps.

21. Automated Tools and AI

We may use automated tools, analytics, security tools, fraud detection tools, AI-assisted tools, or similar technologies to help operate, secure, improve, or provide our services.

These tools may help with analytics, support, security, automation, troubleshooting, content assistance, development, or service improvement.

We do not use automated tools to make decisions that have legal or similarly significant effects on individuals unless we provide notice or obtain consent where required by law.

22. Client Websites, Apps, and Third-Party Links

Our websites, portal, applications, or services may link to third-party websites, tools, platforms, payment pages, social media pages, or client websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

If you interact with a client website, client application, or third-party service, that organization’s privacy policy may apply.

23. Business Transfers

If Sivaiah Technologies Inc. is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

24. Legal and Safety Disclosures

We may disclose personal information where we believe it is reasonably necessary to:

• comply with law;
• respond to legal process;
• cooperate with law enforcement or regulators;
• enforce our agreements or policies;
• protect our rights, property, systems, clients, users, or the public;
• investigate fraud, abuse, security incidents, or illegal activity;
• prevent harm.

25. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or business operations.

The updated version will be posted with a revised “last updated” date.

If we make material changes, we may provide additional notice where required by law.

Your continued use of our services after an update means you acknowledge the updated Privacy Policy.

26. Contact Us

If you have questions, concerns, complaints, or requests about this Privacy Policy or our privacy practices, contact:

Sivaiah Technologies Inc.
Website: sivaiah.com
Email: legal@sivaiah.com

Where required for identification or legal purposes, Sivaiah Technologies Inc.’s mailing address is:

Sivaiah Technologies Inc.
#2 120 Main St.
Cambridge, ON N1R 1V7
Canada