Effective Date: March 15, 2024

Last Updated: Feb 12, 2025

1. Introduction

Sivaiah Technologies Inc. ("Sivaiah," "we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you access or use our Services, which include our websites, mobile applications, desktop applications, and any other digital products or services provided by Sivaiah Technologies Inc. (collectively, the "Services"). We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable data protection laws, including, where relevant, the General Data Protection Regulation (GDPR).

2. Definitions

Personal Data: Any information that can be used to identify you, either directly or indirectly. This includes, but is not limited to, your name, email address, mailing address, telephone number, IP address, payment information, and any other identifiers that may be linked to you.

Non-Personal Data: Information that does not directly identify you, such as aggregated or anonymized data, browser types, device information, usage statistics, and other technical data that cannot be attributed to a specific individual.

Services: All websites, mobile applications, desktop applications, and any other digital platforms, products, or services provided by Sivaiah Technologies Inc.

Cookies and Tracking Technologies: Small data files and similar technologies (including cookies, web beacons, pixel tags, and local storage) used to collect information about your interaction with our Services.

3. Information We Collect

3.1 Personal Data

We may collect various categories of personal data that can identify you either directly or indirectly. This information is provided by you or collected through your interactions with our Services. The following is an illustrative list of the types of personal data we may collect:

Identifiers: Your full name, email address, and mailing address; telephone number(s) and other contact details; IP address and any other network identifiers; login credentials (usernames and passwords) and other account-related identifiers.

Payment Information: Credit or debit card details, billing address, and other related payment information provided during transactions; any additional financial details necessary to process payments or manage billing.

Account Data: Information you provide during account registration or profile updates, such as usernames, passwords, and security questions/answers; preferences, settings, and other account-specific information.

Other Personal Information: Any additional information you choose to provide through direct communications, surveys, feedback forms, or other interactive features of our Services; information provided during customer support interactions or other service-related communications.

Note: This list is illustrative and not exhaustive. We may collect additional categories of personal data as necessary to provide and improve our Services.

3.2 Non-Personal Data

In addition to personal data, we collect non-personal data that does not directly identify you. This data is typically collected automatically as you interact with our Services and may include, but is not limited to:

Technical Data: Browser type, version, and language; device information such as operating system, device model, and screen resolution; IP addresses and other network identifiers; and information derived from cookies, web beacons, and similar tracking technologies.

Usage Data: Details of your interactions with our Services, including the pages you visit, the links you click, and the duration of your visits; navigation paths, referring/exit pages, and other analytics data; and aggregated data from your usage patterns.

Content Interaction: Data related to the content you view, such as articles, products, videos, or other features accessed on our platforms; including metrics on how frequently features are used and how content is engaged with.

4. How We Collect Information

We collect information through various methods:

1. Directly from You: When you provide information via online forms, account registrations, surveys, or direct communications (such as emails, chats, or support requests); or through customer feedback and support interactions.
2. Automatically: Through the use of cookies, web beacons, pixel tags, local storage, and similar tracking technologies; via log files that capture technical details (e.g., IP address, browser type, operating system, device identifiers, and the pages or features you access); and through automatic data collection tools that monitor your interactions with our digital content.
3. From Third Parties: Via third-party analytics and marketing platforms (e.g., Google Analytics, Brevo, HubSpot, Microsoft Clarity) and data providers or partner networks, all subject to applicable data protection safeguards.
4. Other Digital Interactions: Through your interactions with our websites, mobile apps, desktop applications, and other digital products, including embedded content, advertisements, or social media integrations. Data collected across multiple platforms may be aggregated to provide a comprehensive view of usage patterns.

5. Purposes of Data Collection

We collect and use your information for a broad range of purposes, including:

1. Providing and Improving Services: To deliver, maintain, and enhance our Services, troubleshoot issues, provide technical support, and develop new features based on user feedback.
2. User Experience: To personalize your experience by tailoring content, recommendations, and features based on your preferences and interactions.
3. Marketing Communications and Opt-Out: To send newsletters, promotional materials, and updates about our Services; to conduct targeted advertising and marketing campaigns using aggregated and anonymized data. You may opt out of marketing communications at any time.
4. Payment Processing: To process transactions, manage billing, verify payment information, and support financial operations; to detect, prevent, and investigate fraudulent activities.
5. Analytics and Research: To analyze trends, monitor usage, conduct market research, and generate aggregated data that informs strategic decisions.
6. Legal Compliance and Security: To comply with legal obligations, regulatory requirements, and court orders; to enforce our agreements and protect the security and integrity of our Services.

6. Data Sharing and Third-Party Disclosures

We may share your information with third parties to deliver, enhance, and secure our Services. These disclosures include:

1. Service Providers: Trusted vendors (e.g., payment processors, cloud hosting providers, analytics platforms, and marketing service providers) who process data on our behalf and are required to protect your data.
2. Business Partners: Selected partners who help deliver or improve our Services. Your data is used solely for facilitating specific services provided by these partners.
3. Legal Authorities: Law enforcement agencies, regulatory bodies, or government entities when required by law, regulation, or valid legal process. We will notify you of such disclosures when possible.
4. International Transfers: Your data may be transferred to jurisdictions outside of Canada. We ensure that adequate safeguards (such as Standard Contractual Clauses or Binding Corporate Rules) are in place.

7. Data Retention and Storage

We retain your personal and non-personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or enforce our agreements. Our practices include:

1. Retention Periods: Retaining data only as long as necessary to provide and improve our Services, comply with legal obligations, and resolve disputes.
2. Storage Security: Storing data on secure servers protected by encryption, strict access controls, and regular security audits.
3. Deletion and Anonymization: When data is no longer needed, we securely delete or anonymize it so that it cannot be used to identify you.
4. Review and Notification: Periodically reviewing our data retention practices and updating our policies as needed. We will notify you if significant changes occur.

8. Cookies and Tracking Technologies (Cookie Policy)

We use cookies and similar tracking technologies ("Cookies") to collect information about your interactions with our Services. This section explains:

8.1 What Are Cookies?

Cookies are small data files placed on your device when you visit a website or use our Services. They help the site remember your preferences or actions over time.

8.2 How We Use Cookies

We use Cookies for various purposes including enhancing user experience, performance and analytics, and marketing and advertising. The data helps us personalize content, track usage, and deliver targeted ads.

8.3 Categories of Cookies We Use

1. Essential Cookies: Necessary for the operation of our Services (e.g., security and accessibility).
2. Analytical Cookies: Collect data on how you use our Services, such as pages visited and time spent, to generate statistical reports.
3. Marketing Cookies: Deliver targeted advertising and measure the effectiveness of our campaigns. These may be set by us or by third-party advertisers.

8.4 Managing Your Cookie Preferences

You can manage your cookie preferences via your browser settings or on-site options. Note that disabling essential cookies may affect the functionality of our Services.

8.5 Additional Information

By continuing to use our Services, you consent to our use of Cookies as described in this Policy. If you do not agree, please adjust your browser settings or refrain from using our Services. We may update this policy periodically.

9. Data Security Measures

We take the security of your personal data seriously and implement a range of measures to protect it from unauthorized access, disclosure, alteration, and destruction. Our measures include:

1. Encryption: Data transmitted over the Internet is encrypted using industry-standard protocols such as TLS. Data at rest is also encrypted where applicable.
2. Access Controls: Access to your personal data is limited to authorized employees, contractors, and third-party service providers who require it for legitimate business purposes. All such parties are bound by confidentiality obligations.
3. Regular Security Audits: We conduct periodic security reviews and audits to ensure our safeguards remain effective and current.
4. Despite these measures, no system can be guaranteed completely secure.

10. Your Rights and Choices

You have certain rights regarding your personal data, including:

1. Access: The right to request access to the personal data we hold about you.
2. Correction: The right to request correction of inaccurate or incomplete information.
3. Deletion: The right to request deletion of your personal data, subject to legal or contractual obligations.
4. Objection/Restriction: The right to request limitation or objection to the processing of your personal data in certain circumstances.
5. Data Portability: The right to request that your data be provided in a structured, commonly used, machine-readable format or transmitted directly to another data controller, where feasible.

To exercise these rights, please contact us at privacy@sivaiah.com.

11. Children's Privacy

Our Services are not directed toward or intended for individuals under the age of 13. We do not knowingly collect Personal Data from children under 13 without verifiable parental consent. If we become aware that we have inadvertently collected such data, we will promptly delete it. If you believe that we have collected Personal Data from a child under 13, please contact us immediately at privacy@sivaiah.com.

12. Automated Decision-Making and Profiling

We may use automated decision-making processes and profiling techniques as part of our data processing activities to analyze usage patterns, improve our Services, and personalize content and recommendations. These processes are used solely for analytical and operational purposes and are not used to make decisions that have legal or similarly significant effects on you. If you have any questions or require further information about such processes, please contact us at privacy@sivaiah.com.

13. International Data Transfers

Your personal data may be transferred to and stored in jurisdictions outside of Canada, including the United States and other countries. We ensure that appropriate safeguards, such as Standard Contractual Clauses or Binding Corporate Rules, are in place to protect your data in accordance with applicable law.

14. Compliance with Data Protection Laws

We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable data protection regulations, including the GDPR where relevant. Our practices include regularly reviewing and updating our data protection policies, training our employees, and implementing appropriate technical and organizational measures to safeguard your data.

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in the Region of Waterloo, Ontario, Canada.

16. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or industry standards. The most current version of this Privacy Policy will be posted on our website, and your continued use of our Services following any changes constitutes your acceptance of the updated Privacy Policy.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us by email at privacy@sivaiah.com or use the contact form available on our website. We will respond to your inquiry in a timely manner.